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Customer Service

  • Shipping & Delivery

    All stock items are shipped within 1 to 2 business days. Any back-order item will be notified.

  • Privacy & Security

    The personal information you provide is safe and secure. RoomsDirect.ca is committed to protect your personal information. Our collection of personal information is limited to what is reasonable under the circumstances and your information will be used for the purpose for which it was collected.

    Your personal information is not disclosed to anyone outside RoomsDirect.ca and our selected third party service providers.

  • Returns & Replacements

    If for some reason you are not 100% satisfied, simply return your unused item with the receipt for an exchange or refund within 7 days.

    • Please call us to get your RMA number before shipping the product back to us
    • only merchandise purchased via RoomsDirect.ca will be accepted.
    • Returns will only be credited to the original tender type.
    • No return on final sales items.
    • Buyer will be responsible for return shipping and charges.
    • Shipping charges may be applied to the products shipped free of cost.

  • Taxes

    Canadian orders will be subject to residential provincial taxes. US customers will not be charged any taxes.

  • Delivery

    Delivery time may vary from 1 to 10 business days within Canada and 4 to 14 business days in US. This may vary for remote areas.

  • Viewing Orders

    Your online orders can be viewed by logging into your shopping account on the online tracking system (linked placed on the main page)

  • Partial Order

    Partial orders can be shipped only after customer confirmation. No charges will be applied until the item becomes available and after it is shipped.

Contact Us

PO Box 59007,
Mississauga, ON L4T 4J1 Canada

647.923 9904

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